2023 AmeriGas Propane, Inc. All Rights Reserved. Depending on which propane company you are leaving, you might be able to get around this nearly $2,000 in charges. Customer satisfaction since 1928. Dont let your tank get any colder than 40 degrees Fahrenheit in the winter or warmer than 120 degrees Fahrenheit in the summer. Thinking about switching? var localProductDropdown = getCookie("localProductDropdown"); Make sure you turn the gas valve off. But it comes with several benefits over removing your tank outright. Suburban Propane Partners, L.P. to Hold Second Quarter 2023 Earnings Conference Call. This is the total payment which is now due. Years serving our customers and their communities. This fee applies to the process of diagnosing service related repairs to be made on customer owned appliances and equipment. If the tank ever needs repair or replacement, we do that with no additional charge to the customer. Our average bill is $90 each delivery. I received a tank rental bill from Suburban Propane after I wrote them that I would end my contract at the end of my 3 year agreement. Instead, you are taxed on your allocable share of partnership taxable income which will be provided to you each year on Schedule K-1. Suburban Propane is a great company, the people all want to see new hires succeed. Suburban Propane Partners, L.P. made its initial public offering (IPO) of 21.6 million Common Units on March 5, 1996. } As is common practice among companies that deliver product by truck, the Transportation Fuel Surcharge is based on the current price of diesel fuel, and so it may go up or down over time as such price fluctuates. It robbery! Thanks. at this, Select from one If you need to switch immediately, talk to the representatives. So what are you supposed to do with it? 144 Suburban Propane reviews first appeared on Complaints Board on Oct 25, 2008. Management is lacking, try as they might, we can't hold on to a manager for more than a year or two. Repair techs never first time right. With over 6,000 trucks, live dispatchers and 24/7 emergency services you can relax knowing that your propane is taken care of by us. Looked up New Jersey average prices for today is $3.00 and change per gallon. Unlike a stock dividend, a partnership distribution is not reported as such on your income tax return. Just type in your delivery address to see if Cynch is in your area, then select your delivery date and tank location for drop off, and thats it. With the weather conditions, we had to prioritize customer's needs, however, we will schedule a pick-up date as soon as possible. Sign up with a new propane supplier You will want to ensure that you have evaluated new suppliers and do this before tank removal to avoid any interruptions of service. I was scheduled to have a tank put underground and connected to a standby generator, I was told that someone would come today and they would call me 30 minutes prior. When you see these fees pile up, you might second guess the benefits of switching at all. We are not an answering service, but a group of highly trained individuals that are here to . The did match the price but instead of dealing with them in the future I purchased a 500 gal. Simplyfind a location near youto exchange your old tank, or contact us to to help you safely dispose of your propane tanks. Ask your new propane company for their advice on switching. The new name for the business is Suburban Propane. A description of the various fees that may appear on . Go with someone else to avoid a lot of headache and heartache. tank from a competitor and when Suburban came and picked up their 200 gal. url : 'https://www.suburbanpropane.com/wp-admin/admin-ajax.php', }); If you have an underground propane tank and this sounds familiar to you, were here to tell you it doesnt have to be that way. If you terminate your contract early, your propane company might charge you a fee to leave. jQuery( document ).ready(function() { I filled the tank with Suburban because they were the lowest in price @$2.67 a gal in northern Calif. OK all well and good right? jQuery('.description-form p.form-list select#product').focus(function(){ Canton, MA 02021, Computershare's website address is:www.computershare.com. Suburban Propane is a prime example of a partner who delivers Red Cross support where its needed for the communities we serve., Donna Morrissey, Director National Partnerships, American Red Cross. Ideally, you will have both removal and new tank installation scheduled on the same day. A quarterly distribution of $0.60 per Common Unit, which equates to an annualized rate of $2.40 per Common Unit, payable on February 13, 2018, to record holder as of February 6, 2018. Sales have out-paced charcoal, electric, and natural gas combined. The new propane company will then be responsible for ongoing costs and maintenance. AmeriGas is the largest propane supplier in the nation, and we partner with top retailers in your neighborhood to make getting propane easy. I've asked them to remove the unused equipment and fees for equipment they made a nightmare to try to use. Turn your burner off. if (jQuery(".description-form select#product").length > 0) { The best part is there is no commitment, no added delivery fees, and no contact! Each location has different tank preparation requirements (e.g., valves may need to be removed or tanks may need to be cut in half) and restrictions about what types of tanks they accept. I told them I would pay it as soon as my taxes come in. Ports are [], Propane is a versatile and clean-burning fuel offering several environmental benefits over traditional fossil fuels. Try to see if you can purchase your tank. Resolved. Tell them why you are leaving, why you are dissatisfied. if (jQuery(".description-form select#product").length > 0) { Now a $60 dollar charge on top of this. The latest complaint Tank and Service was resolved on Oct 23, 2014. *, How will the Partnership supply you with tax reporting information? The best way to get rid of an old propane tank that is 57 gallons or more (whether its empty or full) is to contact a propane provider company. Swap your tanks for refilled ones anytime with our 24/7 self-serve propane exchange kiosks, or find a retailer near you to help with the exchange. on Thursday, May 4th at 9:00 AM Eastern Time. This is unlike a stock dividend which is generally taxable to the stockholder and does not affect the stockholder's basis in the stock. The best part is there is no commitment, no added delivery fees, and no contact! . The company benefits are top notch. Overview of Suburban Propane complaint handling. You can call our toll-free number or local service center number if you have inquiries. Just received propane from suburban today and it is $5.45/gallon! My manager is a kind, intelligent man. You will lease the tank from them. Can You Store Empty Propane Tanks on Your Property? They are way overpriced compared to other propane services in our area. This conversation has not ended with Suburban yet, but they can stick there charges, where the sun don't shine. We just had them come out and pick up the tank (thank god our lease is up) and today, we got a bill for $125.00 to close out the account! The customer was charged an equipment rent fee. Copyright 2019 Suburban Propane | All Rights Reserved. We use the propane for our generator. Pay for excavation and lease a tank from new company: If the company refuses to sell you the tank, the tank will need to be excavated. Well, the law is that that your propane company can only move a propane tank if it is less than 5% full. }); Cynch delivers to your home, on your schedule, so why not try it! What?, you might say. jQuery('.description-form p.form-list select#product').focus(function(){ At this point it is best to contact your new provider and let them know exactly what you will need, such as a new tank to lease from them. This means you should keep it away from grills, candles, firepits, lighters, etc. I wasn't told this, but she said it was explain to me, because thats what was in the notes. The bottom line is that it will cost a little to change propane companies. We will provide your new tank if you do not already own one, but your previous propane supplier will have to remove the old tank. Suburban Propane has been an unwavering partner who has supported blood drives, mobilized their workforce to volunteer, and responded during disasters. The Schedule K-1 will typically be mailed to the investor no later than the end of March of any given year. Safety and training fees are passed on to the customer. When the other company came, put there tanks aside. A quality company will try their best to make it happen for you. The Transportation Fuel Surcharge is reviewed each month and is clearly itemized on your bill. As owner of the tank(s), we are responsible for any needed maintenance and compliance with all applicable safety regulations. propane However, these fees are also a barrier to keep you from leaving. We ended up buying a gas generator as we couldn't let pipes freeze waiting for whatever Tuesday they could make a delivery. Read more. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I wish I could get rid of Suburban without having to pay hundreds to do so. Tip: Light any other propane-powered appliances in your motorhome and ensure they are working properly. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Suburban Propane Partners, L.P. is now a Master Limited Partnership (MLP) traded on the New York Stock Exchange under the ticker symbol SPH. Tell them you have an old tank you dont want, and theyll come to pick it up and dispose of it safely. I called for Suburban to come get there tanks. estLat = parseFloat(getCookie("estLat")); I don't think so! If possible, you should reuse your propane tank. This section provides a summary of the transactions billed on this invoice. Looking for buy, refill or exchange a propane tank? Does Suburban Propane have a Distribution Reinvestment Plan (DRIP)? With over 700 locations, we're ready to serve you. Beware of this company. WHAT? At this point, they pick their jaw up off the floor and decide maybe its not worth the hassle or the cost to switch. Which brands of propane grill tanks can I exchange? We waited as long as possible to turn our heat on. They'll pay you to get your cdl and all your training before you get on the road. Unbelievable an open end contract with NO guarantee on what that price could be, or a ceiling on the max per gallon for the remainder of the 2 1/2 yr contractI'M NOT signing IT! The fees outlined in your termination options letter arent so scary or meaningful once you know what they mean. by Chris Kauffman | Dec 28, 2016 | Choosing a Propane Company, General Propane Information | 0 comments, These customers are almost ready to switch when they receive a letter from the propane company that says You can switch, but it will cost you.. After years of two deliveries a year by Suburban Propane they have place a $60 a year rental fee for the tank they service. Never store propane tanks inside the house. The customer then called and asked us to pick up the tank because they didnt need it anymore. A Restocking Fee covers the labor cost required to disconnect and pump out any remaining propane from a Suburban Propane owned tank. We do always state to the customer what their delivery day is and offer a same day delivery with a fee if they are interested. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. They should be stored outside, under cover, in a well-ventilated area to prevent the build-up. Reconnect fees will vary depending on whether or not the reconnect is scheduled during normal business hours. The Suburban Dealer in a community just over 100 miles away (Twin Falls, ID) is offering the same service for $1.85 per gallon. Consider purchasing a propane gas detector as an additional measure of security. Locations providing exceptional service to local communities across 42 states. They tole me they will pay me for the gas remaining when they pick up a tank. It depends. Maybe you think that putting up with the companys dismal customer service is better than shelling out early $2,000. Switch to Kauffman Gas: We'll Pay $500 in Termination Fees. The complaint has been investigated and resolved to the customers satisfaction. I'm sure with those charges I would remember! This fee is for reconnecting the customers gas service following a tank lock-off. Your propane tank gave you a beautiful firepit and helped you grill all your favorite foods, but now its empty. In our experience, the average cost our customers have had to pay to leave their old company is $800 to $1,500. Copyright 2023 Suburban Propane | All Rights Reserved. All Rights Reserved. After them owing us $10 on our account for months, we suddenly started getting constant phone calls about our overdue equipment fees, for an ancient rotting tank they made impossible to use. The latest review Price gouging was posted on Apr 15, 2023. Continue to own your propane tank. Isn't that what you signed up for when you took the job? Theres a lot happening in our world.
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