One thing I wish was a bit different Is having to smack the side of the box to change the story/song as this seems quite a loud way, especially if unwinding of an evening etc. authenticate users, apply security measures, and prevent spam and abuse, and, display personalised ads and content based on interest profiles, measure the effectiveness of personalised ads and content, and, develop and improve our products and services. Please could you contact us at wecare@tonies.com with your ticket number?We look forward to hearing from you shortly.Many thanks,Aisia - Team tonies. People who are reading this can return theirs.. WebTONIES UK LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, Was so excited about getting this product.I ordered the brown creative tonie as to represent my daughter culturally. We only deliver the DE version to Germany, Austria and Switzerland and the EN version only to the UK. WebHeadquarters Palo Alto, CA Type Privately Held Locations Primary Palo Alto, CA 94306, US Get directions Employees at tonies USA Eric Lachter VP Marketing at tonies. tonies SE: Notification and public disclosure of transactions by persons dischar tonies SE standalone financial statements 2022, E-Mail voting rights notifications: voting.rights@tonies.com. We use the latest and greatest technology available to provide the best possible web experience.Please enable JavaScript in your browser settings to continue. https://tonies.com/en-gb/referral/Happy listening!James - Team tonies. Our North American version came w a European plug (it even shows a standard US Style plug on the box we got), fairly simply mistake! Something weve never seen before. 2023 Trustpilot A/S. Verification can help ensure real people write reviews about real companies. We hope we can keep those imaginations flowing for a long time to come.Make sure you sign up for our referral program to get FREE Tonies so that those stories and characters never stop! If you have any questions about the Toniebox, please contact the tonies customer service. Very short sighted on the basis that the mostly costly thing to buy is all the stories. We bought a Tonies box for our daughter's birthday present. Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening! Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! We have tried for a week now to get in touch with them to resolve, and help is so slow leading to a very, very disappointed toddler. As others have said very very poor customer service and I'm now concerned about this products quality overall. Hi Claire!Thank you so much for your review, it's lovely to hear from all our Tonie-fans - but we are extremely grateful to our tonies family that have been listening along with us as long as you! Shoddy excuse from them and says a lot about the company. Amazing product, so much Choice and new Tonies being added.Highly recommend and can't wait to add more to our collection. Great product, the kids and us love itWish I had it when I was younger. Finde Tonie-Hndler in deiner Nhe mit unserer. The product is amazing but customer service is non existent. The box and characters are good quality. Plus use our free tools to find new customers. Get it Saturday, Sep 10. It's fantastic to hear that the Tonies fun never stops, and is even being passed on!Make sure you sign up for our referral program to get FREE Tonies to add to the immense collection you already have! I emailed to report a non charging toniebox and got a standard set up reply response. We hope to further expand our portfolio to include more. We also really appreciate your feedback, we'll definitely take this on board as we always look to make tonies as beneficial as possible for all our young listeners.Make sure you sign up for our referral program to get FREE Tonies and keep the quiet/ fun times rolling! We bought a Tonies box for our daughter's birthday present. Unfortunately our box doesn't work, it doesn't connect to the internet, we have followed every possible step and both work in tech, so it's not user error! They both love them and listen to them every night in bed, great gift ideas too. WebFrequently asked questions. I would not recommend at all. That was Christmas. The product is amazing but customer service is non existent. Hi Luke :)Thank you, that's such a lovely review, bedtimes are certainly not always easy! They should speak to fairfax and favor. Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening! 4 months in, no updates or improvements to app or software. Was so excited about getting this product.I ordered the brown creative tonie as to represent my daughter culturally. With Tonies, children can ignite their imagination and immerse themselves in storytelling and audio adventures. Although we can't get into a time machine and give you one when you were younger, we're glad we can turn back the years for you with fun nonetheless!Make sure you sign up for our referral program to get FREE Tonies to keep that fun-filled collection growing! Our son is very active & weve struggled to find something for quiet time other than the tv (which we try to avoid all together). This was not relevant to my complaint. Brown Thomas Arnotts Limited: 340 talking about this. Such a wonderful story teller . Plenty of 1 star reviews and you send the same responses. If your children love stories or music then I highly recommend! They then chose a second one to listen too while having a bottle and settling in bed. She can be wonderfully empathetic. But maybe a short note on frequently asked questions will help you? We decided to take the tonie plunge after seeing our friends child with one. Dismiss, Shop Updates are usually sent once a month unless there is an important update. By clicking "Get Notified", you agree to ourTerms of Service, acknowledge ourPrivacy Policy, and agree that we may send you updates about this product and other tonies products and services. BUYER BEWARE they are no longer a working company. Ordered a Tonie for a gift and the delivery tracking replied that it was sent back to the sender. I received no refund and no tonie. Still, after multiple attempt to reach out to support, they have not replied. They removed their phone number from their site and no longer are a working company. Just place the soft cuddly friend on the Toniebox, then off it goes with an exciting audio play!Each of the three Soft Cuddly Friends has its own audio play with six stories from the land of soft cuddly friends. Update after leaving a message on their facebook messenger service they couldn't have been more helpful and I am now returning my faulty box for a replacement.So I have updated my review accordingly. No response! Yes. Our support team is here for you! WC1V 7EP. I was told to sent two tonieboxes back that they could send us a new one. No communication, nothing. Opened the box to find it didnt work. There are constantly new Tonies being produced which are current for both children + also more educational ones as they develop. Afterwards, it is best to let them air dry. I returned some boots at the same time and the money was in my account 4 days later with clear communication to say they had firstly received it and then that my refund was in its way. Get notified when your items are back in stock! I like the fact its screen free time and stories are so important for children. We have 1 for my big boy and baby girl and they love it. Very short sighted on the basis that the mostly costly thing to buy is all the stories. Please could you contact us at wecare@tonies.com?We look forward to hearing from you shortly.Many thanks,Eva - Team tonies. It is absolutely appalling service from Tonies and I would not recommend at all, quick to take money for purchases but not interested in resolving faulty items after less than 6 months use!!! Just look at the reviews from the app store which is the main way to add new tonies. It goes against our guidelines to offer incentives for reviews. Its an investment but definitely worth it! 2023 Trustpilot, Inc. All rights reserved. My dad bought my daughter a Tonie for Christmas and my son loved it so much we had to get him one in February for he's birthday! They then chose a second one to listen too while having a bottle and settling in bed. tonies is the creator and publisher of tonies, the innovative and award-winning audio system for children. Hey there!Thank you so much for this review, it's lovely to hear how much they enjoy it. You need a tonies Soft Cuddly Friend with audio play and a Toniebox. https://tonies.com/en-gb/referral/James - Team tonies, These are brilliant. Here you will find the right contact person for every need! | Here at Tonies, we are In our audio play stories, our three heroes, Lita, Hoppie and Jimmy, meet many other cuddly friends. All you need do is to link the Toniebox once to your WiFi. Company Registration Number: 1407, Favourite Children's Songs Playtime Action 2, Favourite Children's Songs: Travelling Songs Audio Play, Favourite Children's Songs: Birthday Songs Audio Play, Favourite Classics: Peter Pan And Other Classic Stories Audio Play, Favourite Children's Songs Playtime & Action, Favourite Masterpieces The Nutcracker Audio Figure, The Three '??? Greater London. Easy to set up & operate. Follow us on social media to stay up to date! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It stopped charging in March, reached out to Tonies and was told to contact their customer services team which I have done 3 times, different references each time and not one response. Webtonies UK & Ireland | 2,346 followers on LinkedIn. I bought this for my granddaughter, age 5, and she absolutely loves it. Email us directly.. You don't email back! My dad bought my daughter a Tonie for Christmas and my son loved it so much we had to get him one in February for he's birthday! London. I love the fact I can record stories for them to listen to. 7.99 inc. UK VAT. I emailed to report a non charging toniebox and got a standard set up reply response. WebTonies have made a emotional at times stressful bedtime routine much better. Its an investment but definitely worth it! I have no issues with routers, phones or computers but this device drives me mad every time. The company just sends copy and paste apologies with no real help. tonies uk holborn and covent garden london. Hi Sophie :)Thank you so much for your kind review, it's lovely to hear that your son is benefitting so much from this quiet time, and is even able to enjoy some other wonderful activities alongside. The Toniebox is designed for little listeners to use independently. We have tried for a week now to get in touch with them to resolve, and help is so slow leading to a very, very disappointed toddler. Webtonies Audio Character for Toniebox, Favourite Children's Songs, Playtime and Action Songs for Children for Use with Toniebox Music Player (Sold Separately) 1,208. We decided to take the tonie plunge after seeing our friends child with one. Discounts are sent as soon as new Offers are available (The frequency of those discounts may vary but will never be more than once a week.). It has been the best toy Ive ever bought them. We are so glad we have been able to help, and that bedtimes are a fun time with a Tonie.We'd love to help make those bedtimes go further with a new Tonie! Delivery Information. Get directions. Make sure your information is up to date. Stories ans characters help them to develop their imagination. Other Soft Cuddly Friends characters are available without audio play function. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/steiff-plueschtiere-in-reihe-emo.jpg, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/kinder-mit-steiff-kuscheltiere-und-tonie-box-emo.jpg, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/steiff-plueschaffe-auf-tonie-box-emo.png, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/kinder-mit-tonie-box-emo.jpg, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/steiff-tiere-mit-roter-tonie-box-emo.jpg, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/kinder-mit-steiff-tieren-und-tonie-box-loewe-esel-affe.png, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/kinder-mit-steiff-tieren-ente-esel-und-tonie-box.png, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/kinder-mit-steiff-tieren-und-tonie-box.png, tonies Soft Cuddly Friends Hoppie Rabbit with EN audio play, tonies Soft Cuddly Friends Lita Lamb with EN audio play, tonies Soft Cuddly Friends Jimmy Teddy Bear with EN audio play. We're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. Say hello to the Toniebox. If you would like to customise your choices, click 'Manage privacy settings'. I sent all of this as soon as I had the email address to send it to.After a short wait the customer service agent did they can not help me.They are the ones whom put the product on here yet refuse to support issues with products and services.I would be very weary buying from them again due to the false advertisement and poor customer service.Happy to go back to a cassette tape and Walkman xHave a blessed day all. Such a cool concept but so sadly disappointing when it doesnt work & the company doesnt even try to fix it! Companies can ask for reviews via automatic invitations. Lita Lamb, Hoppie Rabbit and Jimmy Teddy bear come to life night after night in the rays of moonlight and slide down a magical slide into the land of cuddly friends. IMPORTANT: These are separate items with one language version each (DE or EN audio play). WebIn our EU online shop at tonies.com/en-eu we offer mainly British English Tonies, but also a selection of french and german Tonies. I'd like to ensure we get your refund handled asap and we will get back to you via email to resolve this issue.Speak soon,Eva - Team tonies. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! Tonies have made a emotional at times stressful bedtime routine much better. Webtonies Contact Us How can we help you? I would advise against buying as although the product might be good (if it ever works) the company isn't competent enough to deal with anything should it not go smoothly. https://tonies.com/en-gb/referral/Happy listening (and sleeping)!James - Team tonies. I was told to sent two tonieboxes back that they could send us a new one. We use dedicated people and clever technology to safeguard our platform. Hello Maxine,Thank you very much for this lovely review, it's great to hear how much your little ones enjoying their Toniebox Make sure you sign up for our referral program to get FREE Tonies! Here are 8 tips for writing great reviews. Anyone can write a Trustpilot review. 1299. My special needs child relies on her toniebox to drift off to sleep. Our popular characters from the Steiff Soft Cuddly Friends collection become Tonies and tell their most beautiful stories to fall asleep to. Find out how we combat fake reviews. It didn't work, reached out to Tonies and they sent us a new box. We love our Tonie. People who are reading this can return theirs.. My son received one for his birthday but due to tags being lost we dont know who bought it him. Click here! Combining a stylish audio player and collectable figurines, tonies makes listening to stories and songs intuitive, interactive and fun! Purchased for my daughter's birthday. Please do not put them in a tumble dryer or on a radiator. Verification can help ensure real people write reviews about real companies. We are happy to answer your questions about all relevant capital market topics. Be the first to know about new arrivals, exclusive launches and sale events. At present, the following three Steiff Soft Cuddly Friends are equipped with an audio play for the Toniebox in English. Its a shame because I definitely wouldnt order anything direct. Dear Sandra, thank you for reaching out, we're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We will get back to you via email to resolve this issue.Speak soon,Eva - Team tonies. Please could you contact our US team at hello@tonies.com with your ticket number?We look forward to hearing from you shortly.Many thanks,Eva - Team tonies. I would not recommend at all. Find out more about how we are changing the way children listen to audio. She quickly finds her bearings and discovers the most amazing things. https://tonies.com/en-gb/referral/Happy listening!James - Team tonies. The idea sounds amazing. To start a return from the UK, follow these steps: Fill out the customer form from your package. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! Foursquare 2023 Lovingly made in NYC, CHI, SEA & LA. Anyone can write a Trustpilot review. WebFor further information visit us at www.tonies.de or www.tonies.com. Purchased for my granddaughter for Xmas via Amazon. Other than that this has definitely impressed us all, thank you!! If you do not want us and our partners to use cookies and personal data for these additional purposes, click 'Reject all'. Very good customer service. Dear Charlene, thank you for getting in touch. WebTo start a return from Ireland, please contact our tonies Support Team via contact form. It is now 4th April and still waiting for my refund. My special needs child relies on her toniebox to drift off to sleep. Hi Luke, we're so sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We'd like to do everything we can to help you resolve this. tonies offers the world's largest interactive audio platform for children. If you have any questions about the Steiff cuddly toys with audio play, please contact the Steiff customer service. Cumulative Tonieboxes sold(since Q4 2016). Happy Listening. Recall of all tonies Blocks products. Plus even relatives are able to get in on the act! You can change your choices at any time by clicking on the 'Privacy dashboard' links on our sites and apps. So won't be recomending it further due to your lack of customer service. We're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. They then chose a second one to listen too while having a bottle and settling in bed. Say goodbye to bright screens, scratched CDs, and complicated controls. Make sure you sign up for our referral program to get FREE Tonie to add to the routine! Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! It's fantastic to hear that the Tonies fun never stops, and is even being passed on!Make sure you sign up for our referral program to get FREE Tonies to add to the immense collection you already have! Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy. My little one now picks a Tonie before bedtime routine and listens to it while getting ready for bed. I was again so excited that this company along with amazon allowed me to do so.When the delivery came and I finally got a chance to open it without my daughter around I was disappointed to find the incorrect creative tonie inside.I reached out to amazon to see I if I could swap this product, they referred me back to the company for any replacements. Plenty of 1 star reviews and you send the same responses. He also shows his qualities when it comes to settling the "banana dispute" and making new friends tonies is the innovative award-winning audio system for children aged from 3 to 10 years old. Connectivity and the whole setup process is beyond poor. Listen, References to confirm are 1728708, 1776131, 1787817. How do I set up my Toniebox? Connectivity and the whole setup process is beyond poor. All new subscribers will get 10% off our online shop in their welcome email. A patch with the red tonies logo shows that it is a Soft Cuddly Friend with an audio play. We're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. WebFor further information visit us at www.tonies.de or www.tonies.com. If I could leave zero stars I would! Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening!Aisia - Team tonies. Kimberley Moran, Senior Editor at We Are Teachers. Please could you contact us at wecare@tonies.com?We look forward to hearing from you shortly.Many thanks,Eva - Team tonies. We recommend the Soft Cuddly Friends with audio play and the stories that are played for children from the age of 3 and older. Need help with your Toniebox, myTonies account, or order? Its now Easter and this pathetic company hasnt been able to send a basic replacement part. Date of experience: April 09, 2023. 20% OFF* ALMOST EVERYTHING ENDS TODAY. One thing I wish was a bit different Is having to smack the side of the box to change the story/song as this seems quite a loud way, especially if unwinding of an evening etc. I absolutely love the Tonies concept, we live in SA and my sister sent one home from the UK for my daughter for her 4th Birthday, we had no problems connecting it, and I really struggle with new technology hahaha, I love that it keeps my daughter away from the TV and still keeps her imagination running, she loves the stories and the sing alongs, its her supper routine now. Dear Sandra, thank you for reaching out, we're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We will get back to you via email to resolve this issue.Speak soon,Eva - Team tonies. I emailed 3 weeks ago and was told it would take up to 4 weeks. Bought 1 grandaughter a box and the other loved it so much I bought another for her birthday. Take off the Tonie to stop, tap the sides to change tracks and press the ears to control the volume. When you want to hear something different, just change Tonies to jump between audiobooks, music and stories. Spoke to customer services who wouldnt do anything because we cant find out where its been bought from. No response! If I could leave zero stars I would!! I was again so excited that this company along with amazon allowed me to do so.When the delivery came and I finally got a chance to open it without my daughter around I was disappointed to find the incorrect creative tonie inside.I reached out to amazon to see I if I could swap this product, they referred me back to the company for any replacements. Our son is mesmerised with his Tonie box & sits quietly near it listening away whilst drawing or reading etc. I just feel the characters are a bit expensive. The box and characters are good quality. WebAdd to Basket. Use this service to order a certified copy of a document from a company's filing history. It has been the best toy Ive ever bought them. We also offer Creative-Tonies, which allow you to record your own stories or content. Hi Luke, we're so sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We'd like to do everything we can to help you resolve this. That was Christmas. No communication, nothing. It's a horrible cheap piece of hardware that's unfortunately got me tied due to the fact my daughter loves it and the idea of the product just seems perfect today. The Toniebox is already in another household. Something weve never seen before. You've accepted analytics cookies. Dear Lynne, we are so sorry that you have not received your refund yet, this is not the usual standard of customer care we provide.We sincerely apologise for the delays and inconvenience caused. The UI looks simple enough but you won't get good answers when you need help and they do not respond to emails. tonies employs over 400 people and has been listed on the Frankfurt stock exchange through tonies SE since 2021. *EXCLUSIONS APPLY. My little one now picks a Tonie before bedtime routine and listens to it while getting ready for bed. Our North American version came w a European plug (it even shows a standard US Style plug on the box we got), fairly simply mistake! Hi Daniel, thank you for reaching out, we're so sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We will get back to you via email to resolve this issue.Speak soon,Eva - Team tonies". The audio play content is downloaded from the Cloud and from then on it can be played with the Soft Cuddly Friend at any time, even without WiFi. The company are just incredible greedy and lazy by putting no effort into this product at all. If I could leave zero stars I would!! I would advise against buying as although the product might be good (if it ever works) the company isn't competent enough to deal with anything should it not go smoothly. Shipping worldwide (All orders are shipped from the UK!). Three of our new Steiff cuddly animals from our Soft Cuddly Friends series are equipped with an audio play chip sewn in, making them ready to connect to the Toniebox. Discovering a world of imaginative storytelling. References to confirm are 1728708, 1776131, 1787817. We are so glad we have been able to help, and that bedtimes are a fun time with a Tonie.We'd love to help make those bedtimes go further with a new Tonie! I bought this for my granddaughter, age 5, and she absolutely loves it.
