Im originally from guadalajara and its sad for me as a mexican to see how a man capable of such greatness has allowed this. Ms. Rose, Shook My hand and written offer was stamped approved and initialed. We're here for any questions and concerns you might have. Being born in Mexico, I still have family and whenever we make a trade to Mexico, we always make time to see them or they come and stay with us. Compensation is highly rewarding and the quality of life is unmatched. 800-964-7246 (From Mexico) The resort employees (maids, restaurant workers, etc) are wonderful and go out of their way to help. BBB Business Profiles generally cover a three-year reporting period. I sent a letter within the 5 days cancelling the new contract, but instead of cancelling the whole thing, Vida wants to put us back into the old contract. Please also note that unless you are a LUX owner - there are no options for youyou can't ask for a room where you want, you are treated as a lower class citizen. They are trained to do so and that's not in dispute, mine is not an isolated case. In the end, Vidanta's Founder Daniel Chavez has a mid-size Cadillac equivalent of a vacation experience to sell. It's hard to believe you're actually defending a well documented scheme to defraud and claiming the high moral ground to boot. I was told that they would cancel the new contract "only if I removed any and all negative reviews of the resort" but that I had to honor the old contract. After hours and hours, again, to get out of there, we signed (stupid I know!). After about seven hours traveling we were met at the airport in Cancun by some saleswoman misrepresenting her intention. This web site is managed independently of Vidanta Resorts and Vida Vacation Club for the benefit of our Members. Please address why you allow such deceptive sales practices and then blame the unsuspecting consumer for believing what they were told by sales reps representing Vida Vacations. I also asked why is it a problem? As a matter of policy, BBB does not endorse any product, service or business. Please join me in challenging Vida Vacations in court over 1) A full refund not provided and 2) Unjust contract transfer fees. Nobody is going to want a certificate for a week for that price, therefore, we won't get any money back. Thanks for your response. 2 months later (we are to start paying 3 mts later) we get a letter . This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. Customer service has addressed our issue satisfactorily. I bedroom instead of 2 bedroom deluxe at Celebrate Club All addendums as previous contract. The sales people at Vidanta sold each of the three couples a Limitless Vacations package for $4,500. This comment was posted by a verified customer. We signed a new finance contract and paid a new down payment. She has the email of the Representative. Unfortunately the saga with Vida vacation goes on another day.We are trying to resolve this offline but Vida insists that they are within there legal rights to support a process that trains sales reps to present benefits such as rental, resale and now there latest scam is presenting their Private Residence Club as deeded property, another lie. NEW I now see that papers have information that goes against the the contract. Who knows if that is true either? BBB reports on known marketplace practices. They said they would do an equity research of our t.s. For over 45 years, Vidanta has been involved in designing, constructing, financing, and operating hotels, resorts, cruises, and more. The customer service who is attending us says that we cannot cancel since consumer law says that there are no cancelation after 5 days. They had to convince us to make this work with our finances and that included telling us that Hawaiin Vacations would be able to SELL our current timeshare, Worldmark. I couldn't find the list in my paperwork so I called back customer service and they sent me a list of brokers. We arrived at Vidanta on Nov. 26th @ 9:30am and met Randy. Well to my dismay, I was scammed out of $7, 000 in that very meeting. Get buying tips about Timeshares delivered to your inbox. Vida VacationsAbove The Law? After signing a membership contract, we reflected on what was said and decided we had made a grave mistake. about them, take a look: Stamped and signed. He went on to show us that the Nuevo Vallarta International Sales Department Exchange Database was showing 107 sales occurred in the last 12 months with clients having the same exact Club Intrawest timeshare. @vidavacations.com, @vidanta.com, @grupovidanta.com, @vidantacruises.com, @vidantagolf.com and @vidapayments.com If you require further information, please contact us on any of the toll-free numbers listed below. You can see by the floor plan attached how they deceived us. I knew how much a week's rental was running on Airbnb (where I often book) so this would be a fair test if the package would save me money. We had 2 offers we wanted to take advantage of--- cruise and flight 75/each. The Customer Care Center is now open Monday to Friday 9 a.m. to 8 p.m. and Saturday 9 a.m. - 3 p.m. CST. They think that by threatening us with legal consequences we will cower and go away. I DO NOT TRUST THEM!!! The only contract that is registered is the 10 year contract. Vida Vacations Accounting is standing by to help you with all billing inquiries. We are still trying to get the Mayan to issue a long overdue refund for selling a contract based on deceptive and fraudulent sales tactics. We accepted since they said it would only take 90 minutes. When we asked for a spanish language contract they said that they did not have one, when we called to cancel the contract they said that consumer law only gives 5 days to cancel BUT NOW I FIND OUT THAT CONSUMER LAW ALSO SAYS THAT IT IS ILLEGAL TO NOT HAVE A SPANISH LANGUAGE CONTRACT SO THE COMPANY MUST REFUND OUR MONEY. We could get up to $5000 a year if all 10 are auctioned off and any money collected gets put on a Vidanta visa which we would collect when we go on a vacation at a Vidanta property. They include offers sounding too good to be true, well we are finding out the hard way that NOTHING so far has come into fruition. Yes their resorts are absolutely beautiful. . Note that you will need your contract/agreement number and your registration number. As you can see there are four on the list, so I wanted to see who was the best. They sound terrible. If it was deeded you would have visited a Public Notary, and sign "the book" which is law in Mexico with all deeded property. He said it would be easy to liquidate at the lowest price of 19, 200 dollars. Hi BBB: There seems to remain a breakdown in communication. Vida Vacations Selling Deeded Timeshare? Read full review of Vida Vacations and 2 comments, they didn't take responsibility for their customers safety and health issues. Several sale representatives came to the table offering deals starting at $40K and went as low as $7000. Based on that premise, give us the opportunity to work things out with you. This was no update, it was another sales pitch. We were informed we did not purchase what we thought we had purchased - the Grand Mayan. Upon instructiion from bona fide rental-sales finance manager, I was instructed to bank wire nothing but all $7,750.00 us cash to reserve 5 luxury weeks vacation at the grand luxxe residence club in cancun for dates 07/03/22 thru 07/10/22. So we find someone who IS telling us the truth and NOT charging ANYTHING until they produce and they refuse to deal with them. If its in your contract that you shouldn't purchase for rental income then why is it trained to your sales teams to sell it that way? This review was chosen algorithmically as the most valued customer feedback. How can I be SCAMMED by such an affluent most desirable large Organization as VIDA VIDANTA GROUP as this? This is what they do to anyone wanting out of their contract and this is how they try to keep a 4* rating. Unbelievable! 29 Staples St So, thinking it was a good deal I bought it. We are now filing a claim with BBB, and will next contact PROFECO (Mexico's Consumer Protection Agencies that licenses Timeshare operators) to cancel the contract. Wired $7,750 us$ cash for booking of 5 luxury units and supervisor not returning calls and many emails. Vida Vacations - Using high pressure tactics on elderly people to buy membership Vida Vacations - vacation club Vida Vacations - VIDA VACATIONS SCAMMED ME OF $7,755.00 ON 11/03/21 Vida Vacations - membership with vida 1 View all Vida Vacations reviews & complaints Previous review Next review 22 comments T Tina Nomad of US Nov 16, 2019 1:11 am EST ; Desarrollo Marina Vallarta S.A. The scam is they discounted the price and gave us rental credit, giving the false impression that there is a huge demand for rental weeks (this really helped convince us) then they gave equity credit for the Palladium, there were some other credits which we can't remember but in the end we paid $13, 500. The manager then said that he would never bring me something that was not real, and that the Grand Mayan company was reputable! Sent emails, nothing in return. It is still right to use, you "own nothing", it's still a lease agreement. In other words, the sales people can demonstrate the product, you think you're going to get that product, but you won't. They were relentless, kept going on and on about a guaranteed rental program. this has become a nightmare and what worse timing than it being Christmas, New years holiday. They "gave us a bonus of entering the Ambassador program that would help pay, but found out this was also a skam. The reason I fell into their web of lies and deceit is they seemed so credible. It never really crossed my mind they were not tell me the truth about the two main reasons I was buying (rental income and reselling my Shell Vacation program). Being skeptical, I asked how my wife and I knew for sure that these numbers were real. What they deem a good faith offer is a one-sided, benefits Vida only option that is unacceptable for me. Allentown City Council took measures last week to address residents' complaints about what's been called an "abuse of power" of the city's parking authority. We feel totally scammed now! Vida Vacations 23 complaints 9 resolved 14 unresolved File a complaint to Vida Vacations Vida Vacations contacts (added by reviewer) Phone number +1 800 292 9446 Website www.vidavacations.com Category Travel & Vacations View all Vida Vacations contacts Most discussed complaints 2 Vida Vacations alternatives I was given a Reservation # 5258389 confirming rentals of 5 Units at the Grand Luxxe Residence Club for dates 07/03 thru 07/10/22. We were told that we purchase Bliss Riviera Maya but it ended up purchasing Bliss Nuevo Vallarta which is still under development. During the signing we found out that the Grand Mayan company did not sell our Club Intrawest as they led us to believe earlier and that it would cost 399 dollars to have another company to do it. Thank you, you have successfully subscribed to our newsletter! BBB is here to help. But this my friends this is a flat-out scam. In short, our first 36 hours or so was a nightmare and very much in line with an article we read later describing how people are "taken hostage" who visit these places. Bravo! My mother and I traveled to Mexico to celebrate my graduation from college. These comments reach a relatively small number of people, if your are a victim of this scam please spread the word to help others avoid the Vida Cirque-us.We are seeking to widen the the reach of our message. The cruise credits theyll incentivize you with are free but you have to pay a $1500 certificate redemption fee which is so sleazy and misleading. In Sept, 2013 my wife and I were lied into paying $7210 deposit purchasing a 3-weeks package. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The grounds were beautiful and impeccably maintained, landscaped, etc. What we wound up with was a hotel unit and 50 HSI breakaway weeks. HOW IS IT THAT THEY ARE ALLOWED TO OPERATE IF THEY ARE NOT FOLLOWING MEXICAN LAW! The sellers even showed us a booklet called small luxury hotels and said that we could exchange for that too. I've purchased my timeshare 3 years ago, and it's been impossible to get out. The seller also wrote the rental rates on the sheets of paper that I took with me. We wasted our hard earned money on this crap. BTW there is nothing in the contract that states we cannot retain assistance. Thats why we offer a diverse selection of resort hotels featuring their own unique luxury experience. I am afraid this might be a big scam of my hard earned $7,750 us $ by this prominent and large grand luxxe residence club. My friend and I bought last year in Cancun, plain and simple we got screwed! The Deed: If you think you own a deeded interval of time with Vida Vacations you're sadly mistaken. We remain at your service. View customer complaints of Vida Vacations, BBB helps resolve disputes with the services or products a business provides. PLEASE REFUND OR NEED THE BOOKINGS FOR O7/03/22 THRU 07/10/22, Using high pressure tactics on elderly people to buy membership. We paid a total of $11,000 & I want ALL of our money back. Vidanta is a Mexican corporation that owns hotels, resorts, cruises, a private international airport, and other vacation experiences for upscale travelers. Mary M. Hi - We were also robbed of $7, 000. We told the seller that we like city locations better but that they are hard to exchange to and quite expensive when booking suites with expedia or other online sites. We bought for the wrong reasons because we were lied to. I am reaching out because we were lied to!! The gifts they promised are absolutely worthless. Since I speak english the sales representative tried to use me to verify his statements but it was very tough to concentrate on our 3yr old son who needed to be taken care of and also to read a contract in english meanwhile be holding a verbal conversation in spanish. The complaint has been investigated and resolved to the customers satisfaction. Well these ended up being scams and the "companies" that Vidanta works with, have no choice but to lie and be in the middle of the scams. We were glad to get back to our cruise ship and sail away, way away. The class action lawsuit filed in California against the company back in March 2008 accusing El Grupo Mayan Palace of bilking U.S. citizens of "hundreds of millions of dollars" in Mayan Resorts timeshares, using "high-pressure fraudulent sales tactics that are comparable to the worst tactics ever employed by used car salesmen in a Hollywood movie." 84% of employees would recommend working at Vida Vacations to a friend and 79% have a positive outlook for the business. We are supposed to get 10 certificates this year and an additional 10 certificates next year which could bring in $10,000 in 2 years. Although the contract says its not to be purchased for investment, the sales team made repeated assurances that rental income and the resale of the Shell property was not going to be a problem. My husband is mexican and we bought with Bliss REsorts on November 18th, 2013. Founded by Daniel Chavez Moran in 1974, Grupo Vidanta's headquarters are in Nuevo Vallarta, Nayarit, Mexico. And I actually have parents and friends with timeshares that ARE good and helpful so Im not a total timeshare hater. I implore anyone thinking about visiting this resort to stay away! We have been informed about your comment. So basically the cost would be under 7, 000 dollars. Yes Mrs. Ford is guilty of believing the Vida sales team. Then I presented a copy of my offer stamped approved. Platinum for a week is $699 to $899 and I am currently $850 - $1900 for a week in the basic plan. The first story was that there was no lowest price but whatever price we wanted to sell it for they would sell it. Things at one pointed nonetheless sounded good; and I actually initially put a deposit down on one deal. I initially agreed to remove the negative reviews, but only if my entire contract (new and old) is cancelled. Vida Vacations phone number +1 800 292 9446 1 0 Vida Vacations website www.vidavacations.com What is Vida Vacations's email addresses? If you attend breakfast your salesperson joins you for breakfast then takes you to the isolated sales area, note, no guest WiFi access.
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