All broadband and phone bundles come with Weekend chatter. -If you are on Talk Weekends (the M package) (Which I think you are?) There can be a number of reasons why your virgin media landline isnt working. Ofcom targeted BT because of its significant market power in the landline market if a voluntary price cutting agreement had not been reached it could have pursued enforced regulatory measures and did not focus on smaller players such as Virgin Media and TalkTalk. Switzerland, 20. 1. The service charge: This is the rest of the call charge. 17-09-2022 Visit our dedicated Virgin Media Landline help and support page for home phone help. To help solve landline issues when connected into the Hub, you can: If your virgin phone line is not working, There could be a network issue in your area by signing in to your My Virgin Media account you can: Economists at Fideres argue that almost 600,000 UK landline-only customers have been charged excessive prices since 2009. To help solve landline issues when connected through the plug socket, you can: There could be a network issue in your area by signing in to your My Virgin Media account you can: 09:16. Want to check on any charges youve received on your landline? So whether it's technical issues, hub problems or you need support, we'll help you with our complete set of general help guides and answers - like our billing and payments help guides. Thank you for reaching out to us in our community and welcome back, Virgin Mobile calls are free for the first 60 minutes, standard ppm rates apply thereafter. You can also find out your access charge by looking at your Virgin Media bill, checking your tariff or visiting https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/uk-calling. Youll be asked a few simple questions to help the team understand your needs, like whether youre in full or part time employment, your location, housing situation, and the amount of money you owe. Excludes calls to mobile, premium rate, SMS and non-geographic numbers. 8p/m extra or included with Gig1 or Volt. If your household is with both Virgin Media and O2 and you have Volt benefits, you can pay your O2 bill online by visiting My O2 on the Help and Support page. If you live in England, Wales or Scotland visit nationaldebtline.org for debt advice and information. Simply: Now that weve focused on the essentials of our landline packages, lets get into some of the details. But you can block withheld numbers by signing up to its Anonymous Caller Rejection service: call 150 from your Virgin home phone or mobile, or 0345 454 1111 from another line. You may be charged a fee per minute if you call a specific number. Romania, 16. And then if you choose an add-on, such as Talk International, youll pay that fee in addition to your line rental. Australia, 2. In 2021, BT agreed a further five-year deal to protect pricing as consumer group Collective Action on Landlines (Call) launched a 600m class action suit seeking 500 compensation for each of the companys 2.3 million landline-only customers. Free calls to 101 (Police non-emergency). Is there a charge to set up call forwarding? You can also get inclusive evening and weekend calls to UK landlines and UK mobile numbers. If youd like help keeping on top of your finances in general, there are not-for-profit organisations that can help you with free, confidential and independent financial advice: Money Advice Service Or, if you dont want to limit yourself to the weekends, why not upgrade to Anytime chatter get inclusive calls to UK mobile numbers at any time of the day. - edited Love a chat during the adverts of your favourite show in the evenings? The way it works is we have an 0845 number which diverts to the landline in the house (this is free) then it diverts using the virgin media to our mobile. I shall PM you now to assist further. When you choose a bundle with us that includes a landline, you'll get some calls for free from your Virgin Media home phone. 05:18 Calling Parents V Media Landline number, not routing correctly from V Mobile, rings someone else. 09:04, @John_GSis it okay for me to pm you over booking an technician before you do it, on See this page for further details, including a link to the everyday call charges pdf. If you cant find the info on your contract, dial 150 for free from your landline and speak to our customer services team. Whether you live alone, in a house share or you have a busy household, your home phone deal should be one that works for your needs. Virgin Media services are only available in eligible Virgin Media network areas. 17-09-2022 Troubleshooting article for your virgin media landline not working. Terms of guarantee vary by provider. 17-09-2022 We cannot receive calls either so I tried a different phone and that didn't work either. Calls made outside of the call pack minutes are charged at our standard rates, 2023 Virgin Media. All you need to do is make a payment to clear the outstanding amount. 19-09-2022 1:28:58 PM. Make a payment in My Virgin Media. Click Mark as Helpful Answer or use Kudos to say thanks, on If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. My landline phone has no dial tone. See if the line rings once and stops, or doesn't ring at all. Exclusive: Economists say market power of TalkTalk, Virgin Media and SSE may allow them to set excessive prices. Just register or sign in to Your Account and head to My Bills. Being charged for calls that should be included. From 17p to 58p depending . 08:10. Your phone could be faulty so try another one in the Hub same for extension leads. International anytime chatter Stay up late or rise early and give that special someone a ring from your landline. Get set for the working day we'll point you to all the business news and analysis you need every morning, In other words, TalkTalk and Virgin Media appear to also hold market power over their customers, allowing them to set excessive prices.. Number Conceal. This can take 5 to 10 minutes to fully reboot. If its not a technical issue you need help with then were here to support you on any account problems you might have from upgrading your services to finding out what packages we can offer you. Normally, it is difficult to determine what a fair market price might be in a monopolised market. 17-09-2022 All of these changes apply across every landline and mobile phone not just your Virgin Media phone. 1. Forget international calling cards now you can give them a ring from your landline with International anytime chatter. Theres also Talk International 2 if youre on a budget. Is the volume turned up? Thats why you can have your choice of four landline plans added to your bundle, paid for by your monthly Direct Debit. If youre worried about the monthly repayments on your Freestyle device credit agreement, the team at Virgin Media Mobile Finance is here to help. Youll get inclusive round-the-world-clock minutes to make international mobile & landline calls to 50 popular destinations . We expected that our proposed cut in BTs prices would lead to other providers following suit. If your calls can go on a bit, getting a landline deal with a limited number of minutes to call other home phones might prove expensive in the long run. All our customers can get good deals, not just newbies and switchers. Its quick and easy to join as a new customer. We understand that having landline faults can be really frustrating, thats why weve provided you with some home phone help and support for when you find your home phone's not working at its best. Select our best landline add-on with one of our broadband plans. Missing your favourite person overseas and long to hear their voice? Check out our call costs. Note: Certain phone numbers wont accept your calls if youve set your phone to withheld. You can also discover more information on payment holidays and understanding your contract. Options. |. The economic consultancys analysis claims that TalkTalk, Virgin Media and SSE collectively overcharged consumers 199m when comparing their prices with rivals. - edited To give you a better idea, explore the different call costs for each bundle so that you know exactly how much dialling might cost you. Already a customer? How do you turn off call forwarding? Change or cancel your package Check service status Manage your landline Fix your landline Set up your landline Call charge details Manage order or appointment Dealing with nuisance calls Billing and payments Moving home We got other ways of helping Find other useful step-by-step guides 08:04 0 Kudos If you have our home phone service, you may only be able to receive calls (but youll still be able to make calls to the emergency services). Luckily, Weekend chatter makes that possible. Its perfect whether you live alone or youve got a lot of traffic running through your home on a daily and weekly basis. Need help switching? on 3. For advice and information on debt and other topics, visit your local Citizens Advice (address in the phone book) or go to citizensadvice.org.uk, AdviceUK Your phone may have been temporarily reduced to incoming calls, because of a late payment. All Virgin landline tariffs come with additional perks. https://www.virginmedia.com/help/landline/landline-call-costs, I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. The 150 number is free for Virgin Media customers, and if you use the 0345 number from a Virgin Media phone it will be counted from within your monthly minute call allowance, according to numbersupermarket. on You're paying for the call plan and the ability to make the calls at set times without incurring charges, if we remove the line from connecting via your hub, you would lose the ability to make/ receive calls. Excludes calls to premium rate, SMS and non-geographic numbers. If you live in Scotland, visit moneyadvicescotland.org.uk to find contact details for debt advice in your local area, Citizens Advice Calls made outside of the call pack minutes are charged at standard call rates. Find out more about international calls. If you only have a Weekend call package, as it says on the tin, you only get inclusive calls at Weekends. Are they receiving power? Call us on 789 from your Virgin Mobile, 150 from a Virgin Media landline, or 0345 6000 789 * from any other line and well be happy to help. Service numbers starting with 084, 087, 09 & 118 wont be covered by your bundle and will cost you extra to call. For all Virgin Media customers who prefer to make calls from the landline then the best way to make international calls is with Virgin Media Talk More International Anytime. TV 360, home phone, Volt benefits and WiFi Guarantee not currently available in 2022/23 network expansion areas. VM BB TV Landline. 10:07. Theres great comfort in knowing your loved one is at the end of a phone, even when theyre thousands of miles away. If it's not a technical issue you need help with then we're here . Alternative contact options that work for you. Click Mark as Helpful Answer or use Kudos to say thanks, on Remember, were here to help make payments straightforward and support you with managing your account in difficult times. 10:04 If thats you, then our Evening & weekend chatter is right up your alley. Netherlands, 12. To fix it, have a read of your Phone User Guide. To select this package, simply choose the Weekend chatter call plan, then personalise your order in the checkout to Evening & weekend chatter. You can do this by calling your Virgin phone number from another mobile phone. Turn the Hub off and on again, using the switch on the back. Virgin Media Data 25GB Mobile Minimun term: 12 months Data 25 GB Calls Unlimited Coverage EE First 12 months, 25% off 5000 Minutes Unlimited Texts Promotional 15p/m 12 months Australia, 2. Virgin Media. have 2 calls that i have once again not made but now i dont even have a phone connected up to anything no line connected and no phone plugged into the hub yet calls are still somehow being made on my account the day after the enginner came around checked it and disconnected it, on - edited What more can you ask for? Now, plug a working phone (not cordless) into the main phone socket it's usually where the phone line enters your premises. We have also had calls made since this switch even though myself and partner don't use the landline phone, preferring our mobiles which have free calls unlike Virgin who charge extortionate amounts outside of the package allowance 0 Kudos Reply 20 0 3 SamD1890 On our wavelength 755 Views Message 3 of 10 Flag for a moderator Alternatively, you can find out how much you owe by calling our dedicated automated payment service on 0800 064 3777. To find out more check out https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/uk-calling. This way, youll be able to choose how much you pay, meaning you can break the bill into more manageable chunks. All our landline call plans in our bundles come with inclusive minutes, from the simplest to the talk-any-time-of-the-day callers. Manage My Privacy and Calls (4 monthly) all six of these landline features. 17-09-2022 You can view your bill online. You can check your account online to see whether you need to make a payment. But here Ofcoms finding, and BTs voluntary price reduction provides a clear benchmark., Of the UKs landline-only customers, the majority were with BT, and we provisionally concluded that the company had significant market power, said a spokesperson for Ofcom. For free, unbiased and easy-to-access money tools, information and advice visit moneyadviceservice.org.uk, Money Advice Scotland What is the cost to call channel island numbers? Fastest WiFi guarantee of any major provider Intelligent WiFi Pod Trial. Make a payment using our dedicated automated payment service on 0800 064 3777 *. Whether youre moving into your first home and need a new line, switching deals or youre simply shopping around, we have five landline plans to choose from. With our landline standard package, youll get inclusive weekend calls to UK landlines. To select this package, simply choose the Weekend chatter plan and then personalise your order in the checkout to Anytime chatter. Our lowest bundle price is our Big bundle with Weekend chatter. Tech Chatter. For the latter, the issue is often explained by a 'crossed line' though the former means of connection is not immune from phantom call charges either. Unlimited minutes to landlines and mobiles in 22 countries Countries included are listed below: Excludes calls to premium rate, SMS and non-geographic numbers. 17-01-2023 then on the 19th the enginner came out and disconnected my phone line and i now just dont have a phone connected up at all anymore hoping this solves the issue. The person from the bank said their number was a free number but the Virgin call operator said I will be charged- so Im really confused and cant find the call charges either. 00:28, Thanks very much for your reply. Community Natter. Comparing WiFi guarantees of major UK ISPs. Its often cheaper to take a broadband and phone deal than to have home broadband without a landline so, why not combine both services into the same package, and one easy bill. Youll get all the benefits of Anytime chatter, as well as inclusive minutes to make international calls to mobiles and landlines in 50 popular destinations. Whether you need debt advice, guidance on how to get your finances back on track, support with budgeting or even how to pay off debts more quickly, StepChange are there to help. For a full list of telephone charges download our everyday call charges guide. 00:18. Sorry to hear of the call charge dispute. Run simple tests on your kit Excludes broadband faults and broadband network outages. Or, check out our Talk Add-ons and get great discounts on calls for as little as 2 extra a month. 16-09-2022 We are more than happy to book in a technician visit to check for a crossed line, the technician visit is free but if they do not find a crossed line, there would be a cost of 25 call out fee added. Why not upgrade to our International anytime chatter to get inclusive calls abroad, any time of the day. 8. Belgium, 4. Fideres estimates that, if providers were forced to roll back their prices to match the 2009 level, TalkTalks customers would have saved 103m, and Virgin Media and SSEs customers 48m. the number is 0123 000 0000Can this be blocked and refunded? If its a stuttered dial tone, you could have a voicemail message. 2 Inclusive calls are for the first 60 minutes of a call, 19.35p per minute thereafter, redial to avoid call charges. Unfortunately, if we cant get hold of you, well need to suspend your service and you wont be able to use our network until you pay the outstanding balance. If you are interested in understanding your finances better you can take the first step right now and try their online debt advice tool today it only takes a minute. Check that you havent barred incoming calls. On a home telephone which has calling plan talk anytime why do Virgin Media charge for calling a mobile number which is Tesco Mobile who use the O2 network. 00:13. You can complete the advice session at your own pace Unscrew the two small screws and slide out the bottom half of the face plate. Account - Mobile. Firstly calls to any local or national number begging 01, 02, 03 are treated the same. 09:27. If you can't dial out at the test socket, then the line is . Its just not very clear as it says its a free-phone number and is free from my mobile, so hard to see where the cost comes from. Plus, all day Saturday and Sunday. then you will only get free calls to 01, 02, 03 numbers, at the weekend (midnight friday to midnight sunday) at any other time they are 8.5 per minute plus 12p connection fee. There are some things you can try to bring your dial tone back. Check for known issues local to you 17-01-2023 This could mean there's something wrong with the line. . 4 Call rates for customers with Talk Mobile 2 are 10p daytime and 10p evening, and customers on the legacy Talk Mobile product the rates are 12.97p daytime and 9.54p evening. If were able to get hold of you, and receive no payment, we may have to disconnect your services completely. Spain, 18. When you choose a bundle with us that includes a landline, youll get some calls for free from your Virgin Media home phone. It comes with Fibre broadband, over 100 channels with Mixit TV and inclusive weekend calls to UK landlines too. additional phone minutes, features and services, Virgin Media Landline help and support page. Virgin Media Television For business Webmail Sign-in Shop Why Virgin Media My Account Support Call forwarding Find out the benefits of call forwarding and how to set it up Call Forwarding What is call forwarding? - Virgin Media TV & home phone customers adding Broadband . For all other Talk plans, theres a range of international add-ons you can get. Perhaps you dont want to confine your catchup time to just the weekend. 17-01-2023 Thanks for posting and welcome to the community. And its all being done through a campaign called UK Calling. Call us on 0800 064 3847 In store Find your nearest store Still in contract elsewhere? See How do I pay my Virgin Media and Virgin Mobile bill? To get a truly great deal, you may want to consider a landline and broadband bundle. But you'll have to pay extra for calls to 0871 and 0844 numbers. Both our current and earlier call tariff guides can be found on the landline calling features page. Regardless of which phone plan you choose with your bundle, the set-up fee is the same. And if after following the steps we need to send you some new equipment, book an engineer because your landline's down, or if you need some more landline help dont worry, youll be able to get in touch. Our landline and broadband bundles are handy and they come with great broadband speeds. For more help, check out how to understand my current bill. Take a look at connection in area. The Post Office, which held the second largest share of the landline-only market, cut its bills around the time BT did., A spokesman for TalkTalk said: As the UKs leading value for money connectivity provider, all of our products, including the small portion of the voice-only landline market we serve, offer good value for consumers.. All Rights Reserved Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. People also confuse free calls with inclusive calls. Theyll be able to accommodate you making payments over a longer time. How do I pay my Virgin Media and Virgin Mobile bill? Use the make a payment link to part pay, or fully settle your account. 23-01-2023 In 2021, BT agreed a further five-year deal to protect pricing as consumer group Collective Action on Landlines (Call) launched a 600m class action suit seeking 500 compensation for each of . - edited While our top-of-the-range option, International anytime chatter, lets you call most numbers in the UK whenever you like, including all UK mobiles. Have a family member or friend living abroad? Liechtenstein, 10. How do you set up call forwarding? We have a selection of landline Talk Plans for you to choose from, so you can pick the one that offers the sort of unlimited calling that best suit you. I've just been looking through the Virgin Media home phone charges document, and there is a call connection charge of 6p for most numbers - including FREEphone 0800/0500/0808 numbers. 1. You can also find out your access charge by looking at your Virgin Media bill, checking your tariff or visiting https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/uk-calling. If we cant get hold of you, and dont receive a payment, we may need to disconnect your mobile services completely. Why would I call the tal, Failed switch analogue to digital landline. Also, you can keep your home phone number unless youre moving to a new house, outside your current area code. Freefone numbers start with 0800 or 0808 & are free from any line. Make sure they're not off the hook and that all cords are plugged in and secure. Normally, a 37% price reduction by a leading firm would force firms providing the same product to lower prices, but here high barriers to substitution and low consumer engagement seem to have allowed providers to maintain high prices without losing customers, said Chris Pike, managing director at Fideres. First, we need your home phone zone this is based on your area and how you connect your phone. Or perhaps youre on one of our higher end phone line plans with inclusive minutes to mobiles or international landlines? Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. On the call you will be requested to enter your MSISDN - this is your mobile phone number. So not only will you be able to pick up the phone and chat to a mate, you can connect your gadgets and send a few emails, have a video call or stream some boxsets online. Check out our mobile call costs. 00:09. The scathing research resulted in BT, which accounts for about 80% of the 2.9 million UK landline-only customers, voluntarily cutting prices by about 37%, effectively reversing the hikes by returning pricing to 2009 levels in real-terms. Any organisation using a service number must clearly display the charge whenever they advertise or promote the number. With Anytime chatter youll get all of the above but you can make inclusive anytime calls, Monday to Sunday, not just in the evening or at the weekend. Excludes calls to premium rate, SMS and non-geographic numbers. However, bank transfers or cheques may take a few days to clear. Upgrade your Talk Plan for an extra monthly charge, and you'll get unlimited calls to certain numbers or during times not covered by our regular plan. 0-30 Mb 30-60 Mb 60-100 Mb 100+ Mb Broadband type Fibre broadband ( 130) Standard broadband ( 14) 5G broadband ( 1) Provider BT ( 6) Plusnet ( 12) Sky ( 11) TalkTalk ( 12) Virgin Media ( 17). The hardest part is choosing the best combination deal for your household. The only difference being 03 numbers are not linked to a specific location). If you've used a credit or debit card, we should receive your payment pretty much immediately. And check if your phone has a ringer switch on the side, as this could be switched off. Compare our landline packages or add one of our four call plans to your bundle. If your payment is late, you may no longer be able to make calls and send SMS, or use your data. Virgin Fibre Areas only. To help us search for your payment, youll need to provide us with the following details: You also need to provide a few extra details, depending on your payment type: Note: If the payment wasnt made to a Virgin Media bank account, youll need to chat to your bank. Is it legal to advertise something as a free call and yet charge a call connection charge? Lets look at the different Fibre Broadband speeds available with our landline and broadband deals: To get the best of both worlds, explore our broadband and landline packages. Once we've received your payment, we'll aim to restore your services within 3 hours. Sign in to My Virgin Media where you can order a replacement or buy a new one. 23:40 Switched On Families. I rang the bank this evening and ended up being on for almost an hour. Original reporting and incisive analysis, direct from the Guardian every morning, 2023 Guardian News & Media Limited or its affiliated companies. Are they connected and charged? tellyman Posts: 600 Forum Member 11/02/18 - 18:25 #1 On my latest landline phone bill, i noticed some charges for. Youll be told this when you take out a contract with us. Welcome to Virgin Medias help and support page. Phantom call charge. The daily 3 per 1GB charge will only apply for data usage in excess of 100KB. We can support you and discuss other ways for you to pay. Thanks for joining me on PM and allowing me to book in the tech visit for a potential crossed line. Something not quite right with your landline? If you think you've used the incorrect bank account details when paying via bank transfer . Anytime World and Freetime World phone packs are no longer available for sale. The service charge is set by the organisation you are calling and is paid to them. UKs fastest widely available broadband This promotion means you wont pay the usual setup fee of 35. As well as getting Weekend chatter as standard in your package, youll benefit from our range of Fibre Broadband, from M50 to M350. Check the connection is tightly connected, it makes a 'click' noise when connected properly. Discover helpful answers and handy videos from our community. Free calls to 101 (Police non-emergency). Alternative contact options that work for you, Cost of international calls from landline, get in touch and well be happy to go over your bill. Belgium, 4. on Overall, youll have a choice of six home WiFi speeds, ranging from 54Mbps (the essential M50 Fibre Broadband) to our fastest 1,130Mbps (Gig1 Fibre Broadband). for more information. Ofcom research has found that three-quarters of older customers have never switched provider, which has discouraged BTs rivals to match price reductions. The Gamer Lounge. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Full pack details. I only used my landline as I was on a video call to the bank at the same time, and they kept me on for ages. Regards Paul. Make sure that your phone volume is turned up. It's probably the phone at fault, not your line. Is your phone via the VM hub or a traditional telephone socket on the wall? 1. Vonage 2nd line. Pick a category to get started. If you can dial out, the problems probably with your internal wiring. For those talkers who want the freedom to pick up the phone first thing in the morning or last thing at night, Anytime chatter lets you do just that. Italy, 9. Check for known issues local to you You will then be requested to enter a PIN - follow the instructions on the . Those beginning 09 are premium rate service numbers; while those beginning 118 are directory enquiry numbers. You can call 0870 and 0345 numbers for free with your BT landline. Reload the page to resume. Pay your Virgin Media or Virgin Mobile bill Available with M50 broadband or faster. Calling overseas will cost you extra how much you pay will depend on where you are calling. Calls to UK mobiles cost 24p per minute. Home Phone not working. 4. Is the volume turned up? Are they connected and charged? Are they connected and charged? At least 20Mbps download speeds in every room or 100 one-off credit. Youll need to pay a one-off activation fee of 35 when you place your order. Upgrade your Talk Plan for an extra monthly charge, and youll get unlimited calls to certain numbers or during times not covered by our regular plan. The access charge is what we charge you per minute for connecting the call. However, the research conducted by Fideres claims non-BT landline-only providers have overall maintained prices at about 60% above the fair-rate shown by BTs reduction. Book an engineer, if needed. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, youll still be charged 30 for this service. Calls to international, national, local and Irish mobile numbers Transfer your current phone number to Virgin Media when you move; Includes call waiting, call forwarding, voicemail and more A tariff to suit you World Talk * Free local and national calls to fixed landlines & Irish mobiles at all times
