If you are outside of Australia, please click here for overseas phone numbers. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. If you disagree with a decision by a community housing provider you may be able to appeal to the HAC or NCAT. If they determine repairs are needed, the work is generally undertaken between 4 hours and 20 days. The NSW Land and Housing Corporation (LAHC) is a self-funded Public Trading Enterprise (PTE), governed by the Housing Act 2001, and is part of the NSW Government's Department of Planning and Environment (DPE). We partner with contractors to deliver this high volume of maintenance work within strict timeframes, and to meet stringent requirements. Find funding programs to help deliver social and affordable housing across NSW. Report any damage to Housing Direct on 1300 137 677 or to your Housing Officer as soon as possible. For more information regarding alterations, go to theAlterations to a Home Policy. See Appealing a decision by FACS below. You can also write to your local DCJ office. Maintenance Line 1800 422 322 Specialist staff provide support and advice and are able to make decisions on the spot about what needs to be done. You can complain to FACS by: phoning: 1800 422 322 [press 2] emailing: feedback@facs.nsw.gov.au. Most DCJ offices are open Monday to Friday from 9am to 5pm. NSW Government We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. If you disagree with a decision made by FACS, including a decision about eligibility for housing services, tenant entitlements or the reasonableness of a housing offer, you may be able to appeal the decision through the housing appeals process. You can complain to us about things like: You can call us for advice about whether your problem is something we can help with. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. World Square NSW . We acknowledge the Gadigal people of the Eora Nation as the traditional custodians of the land on which the Parliament of New South Wales stands. Your rights and responsibilities as a tenant and request help with your home or tenancy. completing an online feedback form at www.housing.nsw.gov.au. 27Department of Communities and Justice NSW, Govenment Response - Follow up Review of the Management of NSW Public Housing Maintenance Contracts, Report - Follow-up Review of the Management of NSW Public Housing Maintenance Contracts, Department of Planning, Industry and Environment - NSW Land and Housing Corporation, Tenant's Union of NSW and Public Interest Advocacy Centre. maintenance on 1300 HOUSING (1300 468 746), 24 hours a day, seven days a week. Its website should have information about complaints or you can ask its staff about how to make a complaint. Go to www. If you are Aboriginal or Torres Strait Islander and wish to speak to an Aboriginal operator, just choose the relevant menu option (available Monday to Friday 9am 5pm). You can also complain to the AHO directly by contacting one of their offices or by visiting their . The landlord is only required to reimburse the tenant's costs if: the need for the urgent repair was not the tenant's fault. Housing and homelessness We work with housing support services to respond to homelessness in NSW and enable affordable housing for all. Our priority is to provide safe, secure and habitable homes for residents and, when needed, we repair and maintain properties as quickly and cost effectively as possible. Simple and convenient tools for you to interact with us and access your information online 24/7. National Relay Service 133 677Telephone Interpreter Service (TIS): 131 450We can arrange an interpreter through TIS or you can contact TIS yourself before speaking to us. That the Committee inquires into and reports on the management of public housing maintenance . As a tenant, you have rights and responsibilities regarding repairs and maintenance for your property. FACS can only take action against a tenant if there is good evidence their behaviour may be in breach of their residential tenancy agreement. Each eRepair request will be reviewed by DCJ staff before processing. fire safety upgrades to keep our tenants safe. We are committed to the safety and wellbeing of children and young people and protecting them from risk of harm, abuse and neglect. Includes Aboriginal people, families and communities, carers, disability and inclusion, seniors, youth, volunteering and advisory councils. Tenants Advice and Advocacy Services provide free tenancy and legal advice and can advocate on your behalf. Use the information provided to contact the organisation. This new system will be more efficient and responsive. Factsheets about applications, eligibility for housing assistance and tenancy matters including rent and repairs. From 1 April 2016, local contractors will now manage call outs, and track and follow up maintenance issues in your area. Maintaining a large property portfolio is costly work. We pay respect to the Traditional Custodians and First Peoples of NSW, and Use the information provided to contact the organisation. Housing Contact . make payments to accounts. The maintenance contractor will ask questions about the maintenance issue to determine the appropriate trade and action, and its priority based on the criteria of safety, security and the wellbeing of tenant. Residents can call us on 1800 422 322. If FACS or the AHO has not complied with its obligations to carry out maintenance, NCAT can order it to do so. - Make payments to accounts. We are changing the way social housing is delivered and how we respond to homelessness in NSW. Your report is confidential and we treat it seriously. We have firm budgets for maintenance and are required to closely manage our finances to ensure LAHC remains viable and responsive to the safety and maintenance requirements of the portfolio. The Housing Commission of New South Wales was established by the Housing Act, 1941 (Act. We have a robust regime of monitoring of lift performance and outages, and ensure that, where there are any extended service disruptions or outages, DCJ is aware so it can communicate with tenants. For general enquiries, call DCJ Housing Contact Centre on 1800 422 322. This is the fastest way to lodge a request or complaint. A smartphone app that helps young people who have been in care on their journey to independence. All tenant requests for repairs and maintenance must be made to Bridge Housing. writing to: FACS Client Feedback Service, Locked Bag 7150, Liverpool BC, NSW 1871. Learn more about MyHousing Online Services Download the brochure Access MyHousing Online Services Tenancy online Tenancy online About Tenancy online Watch Tenancy online video Account and information Register or login We give free, confidential language services to clients who may needhousing information or help. The $177.5 million program will deliver 250 new social homes, helping prevent rough sleepers from having to return to the streets. In addition to housing, the Department also provides for public housing tenants: information, case management, advocacy and support, property maintenance and support to exit public housing. Sometimes we suggest what we think should happen to resolve your complaint. The Together Home Transition Program was first launched in July 2020 during the COVID-19 outbreak to uphold the NSW Governments commitment to keeping rough sleepers safe during the pandemic. Our website provides a full list of our local DCJ office address and phone numbers under Contact Us. Social housing. Enter a postcode, suburb, town, or address to find a local housing office near you. NSW Department of Planning and Environment, Parramatta Road Urban Amenity Improvement Program, Illawarra Shoalhaven region interactive map, A region that values its people and places, Download and discover more about the draft Central Coast Regional Plan 2041, Darkinjung Local Aboriginal Land Council Case Study, Historical plans for the Central Coast region, New England North West Regional Plan 2041, A diverse economy with efficient transport and infrastructure networks, Exceptional semi arid rangelands traversed by the Barwon Darling River, South East and Tablelands Regional Plan 2036, A diverse environment interconnected by biodiversity corridors, Environmentally sustainable housing choices, Glenfield to Macarthur Urban Renewal Precincts, Greater Macarthur Special Infrastructure Contribution, North West Growth Area Implementation Plan, North West Growth Area Special Infrastructure Funding, St Leonards Crows Nest 2036 Plan and Crows Nest Metro Station sites rezoning, St Leonards Crows Nest Special Infrastructure Contribution, Sydenham to Bankstown Urban Renewal Corridor, Sydney Metro Northwest Urban Renewal Corridor, Overview of the Western Sydney Employment Area, Development controls for the Western Sydney Employment Area, Aerotropolis Core, Badgerys Creek and Wianamatta-South Creek precincts, Aerotropolis Special Infrastructure Contribution, Western Sydney Aerotropolis Explanation of Intended Effect, Western Sydney Aerotropolis Development Control Plan, Community Consultation and the Independent Community Commissioner, Wilton Special Infrastructure Contribution, Assessment time for DAs determined in the quarter, Development consent and construction approval processes, Stage 1 Pre-lodgement (Getting it right at the start), Stage 2 Lodgement and initial administration by council of your application, Stage 3 Assessment (What happens to my DA now? Family day care; . PO Box 20217. . However, if the matter is urgent you can call the Ombudsman first to talk about the best thing to do. Please call us to discuss whether we can help resolve your complaint. DCJ provides planned maintenance services to keep tenant homes in good condition and ensure consistent maintenance standards across the state. Various routine checks and servicing is completed to all lifts in our properties on a monthly basis. If they are unable to sort out the problem, you can complain to FACS. Domestic Violence Line 1800 656 463 Link2home Homelessness 1800 152 152 Link2Home Veterans and Ex-Service 1800 326 989 Child Protection Helpline 13 2111 At LAHC, through the Asset Maintenance Services contract, maintenance is undertaken by local contractors who engage directly with residents and see the job through from start to finish. Road maintenance; Road safety; Thrive Kids Open/Close Sub Navigation. For emergency repairs call the the Housing Contact Centre and follow the prompts for the maintenance line. If there is, we may suggest changes to policies or procedures. Find out how we can help you find or keep your housing, how to apply for private rental assistance or social housing. ), Stage 5 Get your Construction Certificate and organise construction, Stage 6 Get your Occupation Certificate and celebrate, Cleanaway Western Sydney Energy and Resource Recovery Centre, Condong Cogeneration Plant - Recovered Timber Fuel, Shell Cove Boat Harbour Precinct Concept Plan Modification, Martin Place North Over Station Development, Martin Place South Over Station Development, Pitt Street North Over Station Development, Pitt Street North Over Station Development - Stage 1 Concept, Pitt Street North Over Station Development Stage 2 Detailed design, Pitt Street South Over Station Development, Pitt Street South Over Station Development - Stage 1 Concept, Pitt Street South Over Station Development Stage 2 Detailed design, Waterloo Metro Quarter Over Station Development, Official Caution issued to Aus-10 Rhyolite Pty Ltd, Official Cautions issued to National Parks and Wildlife Service, Penalty Notice issued to Cadia Holdings Pty Ltd, Official Caution issued to AWJ Civil Pty Ltd, Official Caution issued to AW Edwards Pty Limited, Penalty Notice issued to Green Light Contractors Pty Ltd, Penalty Notice issued to Goldwind Australia Pty Ltd, Fire Safety Order issued to 2-4 Walker Street Rhodes and 2 Mary Street Rhodes, Fire Safety Order issued to 436 Victoria Avenue, Chatswood - Levels 3 & 4 Transport Interchange, Penalty Notice issued to Kaymet Corporation Pty Ltd (MP09_0068) City of Sydney LGA, Official Caution issued to Tarrawonga Coal Pty Ltd (MP11_0047) Narrabri Shire LGA, Penalty Notice issued to Bloomfield Collieries Pty Ltd (MP05_0136) Cessnock City LGA, Official Caution issued to ProTen Pty Ltd (SSD-6882) Narrandera Shire LGA, Official Caution issued to Veolia Environmental Services (Australia) Pty Ltd (MP10_0012) Goulburn Mulwaree LGA, Official Caution issued to Veolia Environmental Services (Australia) Pty Ltd (MP10_0012) Goulburn Mulwaree LGA (ENM), Penalty Notice issued to Perilya Broken Hill Limited (SSD 7538) Broken Hill City LGA, Official Caution issued to Hansen Yuncken Pty Ltd, Penalty Notice issued to Macka's Sand Pty Ltd, Development Control Order issued to ATB Morton, Fire Safety Order issued to 11 Olympic Boulevard Sydney Olympic Park, Fire Safety Order issued to 22-24 Honeysuckle Drive, Fire Safety Order issued to 22-24 Honeysuckle Drive Newcastle - Sandran Pty Ltd, Official Caution issued to Metromix Pty Ltd, Official Caution issued to Richard Crooks Construction, Official Caution issued to Williamtown Sand Syndicate Pty Ltd, Penalty Notice issued to Infrabuild NSW Pty Ltd, Official Caution issued to Wollongong Coal Limited, Penalty Notice issued to Coastal Sand and Quarry Products Pty Ltd, Fire Safety Order issued to 2 Olympic Boulevard Sydney Olympic Park, Official Caution issued to Hunter Valley Energy Coal Pty Ltd, Fire Safety Order issued to 19 and 19A Honeysuckle Drive, Fire Safety Order issued to 7 Lardelli Drive, Official Caution issued to ATB Morton Pty Ltd, Official Caution issued to Richard Crookes Constructions Pty Limited, Penalty Notice issued to ATB Morton Pty Ltd, Fire Safety Order issued to Ferntree Place and Seven Street, Epping, Fire Safety Order issued to Sydney Adventist School, Penalty Notice issued to Centennial Mandalong Pty Limited, Penalty Notice issued to ResourceCo Material Solutions Pty Ltd, Fire Safety Order issued to the Charles Perkins Centre at the University of Sydney, Official Caution issued to Visy Pulp and Paper Pty Ltd, Official Caution issued to Next Contracting Pty Ltd, Fire Safety Order issued to 53 Tumbalong Boulevard, Haymarket, Fire Safety Order issued to Lowy Packer Building, Fire Safety Order issued to Building C25 - Lowy Cancer Research Centre, Fire Safety Order issued to Building C27 - Wallace Wurth, Fire Safety Order issued to Wollongong Private Hospital, Fire Safety Order issued to 119-143 Missenden Road, Fire Safety Order issued to 26 Honeysuckle Drive, Fire Safety Order issued to 1 Darling Island Road, Pyrmont NSW 2009, Fire Safety Order issued to Building A31 - Sydney Nanoscience Hub, Fire Safety Order issued to the Australian Museum, Official Caution issued to Richard Crookes Construction Pty Ltd, Fire Safety Order issued to the owners of Building F10 - New Law Building at the University of Sydney, Camperdown, NSW, 2006 (MP05_0085, Sydney LGA), Official Caution issued to Coastal Sand Quarry Products Pty Ltd (MP07_0145, Port Stephens LGA), Official Caution issued to Dongwha Australia Pty Ltd (MP07_0161, Snowy Monaro LGA), Fire Safety Order issued to the owners of Qudos Bank Arena, Fire Safety Order issued to the owners of Strata Plan 90189, Fire Safety Order issued to the owners of Strata Plan 91684, Fire Safety Order issued to University of New South the owners of Building J17, Official Caution issued to ATB Morton NSW Pty Ltd, Official Caution issued to Roberts Co NSW Pty Ltd, Official Caution issued to Warkworth Mining Limited, Penalty Notice issued to Mt Thorley Pty Ltd, Penalty Notice issued to Richard Crookes Constructions Pty Ltd, Penalty Notice issued to Roberts Co (NSW) Pty Ltd (SSD-9343, City of Ryde LGA), Fire Safety Order issued to NeuRA Randwick, Fire Safety Order issued to the University of Technology Sydney, Official Caution issued to South Coast Mariculture Pty Ltd, Fire Safety Order issued to Strata Plan 73910 at 3 Darling Island Road, Fire Safety Order issued to Strata Plan 76902 at 1 5 Towns Place, Fire Safety Order issued to the Ultima Harbourside, Penalty Notice issued to Hera Resources Pty Limited, Development Control Order issued to Capra Development Pty Ltd, Development Control Order issued to the Logos Properties Holdings Pty Ltd, Fire Safety Order issued to 3 Lime Street Sydney NSW 2000, Fire Safety Order issued to the University of Sydney, Fire Safety Orders issued to the Bellflower Magnolia and Jacaranda buildings, Official Caution issued to 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Construction Materials Pty Ltd, Official Caution issued to Holcim Australia Goulburn Mulwaree, Official Caution issued to Holcim Australia Mid Coast, Fire Safety Order issued to 1 Gauthorpe Street Rhodes, Fire Safety Order issued to Royal Rehabilitation Centre Sydney Ryde, Fire Safety Order issued to Strata Plan 80159 at Tweed Ultima, Fire Safety Order issued to Strata Plan 79995 at Tweed Ultima, Penalty Notices issued to Heron Resources Limited, Penalty Notice issued to Bald Hill Quarry, Official Caution issued to Transport for NSW, Fire Safety Order issued to the Tablet House, Fire Safety Order issued to 11 Lewis Avenue Rhodes, Fire Safety Order issued to 1 and 3 to 3A Honeysuckle Drive, Fire Safety Order issued to 3 Rider Boulevard Rhodes, Fire Safety Order issued to 5 Rider Boulevard Rhodes, Fire Safety Order issued to 2 to 4 Dawn Fraser Avenue, Penalty Notice issued to the Owners of Strata Plan 73318, Official Caution issued to ABC Paper and Paper Mills, Official Caution issued to Riverina Oils and Bioenergy, Official Caution issued to Teys Australia Southern Property, Fire Safety Order issued to 39 Darling Drive Haymarket, Fire Safety Order issued to 6 Edwin Flack Avenue Olympic Park, Fire Safety Order issued to the Pullman Hotel Olympic Park, Compliance Reporting Post Approval Requirements, Independent Audit Post Approval Requirements, Central Coast Employment Land Precincts Map, Greater Sydney Employment Land Precincts Map, Greater Sydney Total Zoned Employment Lands Map, Hunter Metro Region Total Zoned Employment Lands Map, Hunter Region Total Zoned Employment Lands Map, Illawarra-Shoalhaven Region Total Zoned Employment Lands Map, Continued loss of people through interstate migration, The effect of international border closures, CPCP modification - Information for applicants, Partnering with Western Sydney's Aboriginal community, Recognition of prior learning or experience, Resilience and Hazards SEPP (Chapter 2 Coastal Management), 50-Year Vision for Greater Sydney Parklands, Guide to the updated Environmental Planning and Assessment Act 1979, Housekeeping amendments to the Codes SEPP, Caravan parks, manufactured home estates and moveable dwellings, Seasonal and Temporary Workers Accommodation Toolkit, Improving coordination of housing delivery, Design Guides for Low Rise Housing Diversity, Guide for establishing and managing NTE uses, Coal and petroleum exploration assessment, Critical Industry Clusters in the Upper Hunter, Independent Advisory Panel for Underground Mining, Cemeteries as State Significant Development, Registered Environmental Assessment Practitioner, Standard conditions of development consent, Standard format for notices of determination, Consolidated state environmental planning policies, Under review and new policy and legislation, Environmental Planning and Assessment Regulation 2021, Legislative amendment for concept proposals, Kaldas review of decision-making in the planning system. To ensure we can continue to improve how we handle your requests for repairs and maintenance, you can rate your recent experience or see star ratings from other people on the Tenant Experience Dashboard. High-rise buildings fitted with additional active and passive fire safety measures to reduce fire risk, such as fire hose reels and hydrants, early alert systems, sprinklers, fire indicator panels and smoke alarms, Annual inspections from our maintenance contractors, to ensure the building components and equipment, including fire safety measures, are functional and operational, $15 million invested into upgrading and enhancing fire safety to over 2,000 properties in 2021-22, More than $300 million spent since 2005 through risk-based fire safety programs. This inquiry was self-referred on 22 October 2020. Find out more about thecapital maintenance initiative including what is being delivered, who will benefit and milestones. The Registrar of Community Housing is within the Ombudsmans jurisdiction. Managing your garden Suggested shrubs and climbers Plants not permitted View Garden maintenance as single page not telling you the outcome of your complaint. For your convenience, telephones with a direct link to the Maintenance Line are available in the lobby of all local offices to use during business hours. Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant.
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